To log an item for return, please email us at [email protected] within 14 days of receipt of your order. Please include your order number and information on the affected item. The date of the email will be treated as your return date. Subject to the return receipt of item/s to warehouse the condition of the return will be confirmed. Once this is completed your return will be finalised.
What is the return and exchange policy?
For defective and incorrect items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:
- Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- If you change your mind about the product, please see the instructions below.
- This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable
Returned items must meet the requirements above. A Refund is only applicable if the item is out of stock and cannot be replaced.
What do I do if I had an allergic reaction?
We specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to planet customer service. We will communicate this to the brand and help find an appropriate solution. Please note that issues must be reported within 14 days of receipt of the item. In certain instances, a medical certificate may be requested to identify if it is the product that caused allergic reactions.
What happens if I am unhappy with the product I purchase or I changed my mind?
We do not accept a return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.
Can I test the products before buying them online?
As we are an online store, we often have samples available across our range, wishlist products and we will try and include the relevant samples in your next purchase. Subject to availability. We do have a dedicated team of experts that are ready to answer all your beauty questions. They are well-versed on every product we carry – and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.
Please send all returns to;
Attn: My Planet Natural Returns
4, Changi South Lane,
#05-01 Nan Wah Building,